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FDM on Mac

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Re: FDM on Mac

Post by Alex » Sun Apr 16, 2023 1:02 pm

Well, this made it impossible for us to fix the issue (whatever it was)...

Re: FDM on Mac

Post by whatever233 » Sun Apr 16, 2023 12:30 pm

whatever233 wrote:
Alex wrote:Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs

hi alex, here is the log file ---link removed---
Thank you

Hi alex, I deleted that entire folder (/Free Download Manager/logs) and restarted FDM it works again, thank again for your time.

Re: FDM on Mac

Post by whatever233 » Sun Apr 16, 2023 12:27 pm

Alex wrote:Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs

hi alex, here is the log file ---link removed---
Thank you

Re: FDM on Mac

Post by Alex » Sun Apr 16, 2023 11:44 am

Hello,
Please send me FDM's log. It's here:
~/Library/Application Support/Softdeluxe/Free Download Manager/logs

Re: FDM on Mac

Post by whatever233 » Sat Apr 15, 2023 6:34 pm

Alex wrote:Please install this version of FDM and let me know if the issue is solved:
https://files2.freedownloadmanager.org/tmp/fdm6/fdm.dmg

Hi Alex,
this version still doesn't work, here is the new bug report https://anonfiles.com/G8Ob5dl6z6/report ... 3_0416_rtf
Thank you
All the best.

Re: FDM on Mac

Post by Alex » Sat Apr 15, 2023 3:16 pm

Please install this version of FDM and let me know if the issue is solved:
https://files2.freedownloadmanager.org/tmp/fdm6/fdm.dmg

Re: FDM on Mac

Post by Alex » Sat Apr 15, 2023 2:02 am

whatever233 wrote:this is the link of the report, thank you Alex

Hello,
Thanks, we'll check it.

Re: FDM on Mac

Post by whatever233 » Fri Apr 14, 2023 9:06 pm

Alex wrote:You can upload it to some file sharing site, e.g. https://anonfiles.com.


this is the link of the report, thank you Alex
---link removed---

Re: FDM on Mac

Post by Alex » Fri Apr 14, 2023 1:46 pm

You can upload it to some file sharing site, e.g. https://anonfiles.com.

Re: FDM on Mac

Post by whatever233 » Fri Apr 14, 2023 10:08 am

Alex wrote:Hello,
Do you mean the app is not responding and you have to use Force Quit menu? If it's so, then Mac should show you a report window. There you can find details (quite a long text). Send these details to me please (you can post them here).

I just send you guys a email contact form from Contact us , the text is to many to post here, can i have a email address to send a txt?

Re: FDM on Mac

Post by Alex » Fri Apr 14, 2023 8:53 am

Hello,
Do you mean the app is not responding and you have to use Force Quit menu? If it's so, then Mac should show you a report window. There you can find details (quite a long text). Send these details to me please (you can post them here).

FDM on Mac

Post by whatever233 » Thu Apr 13, 2023 1:44 am

Hello.
I had an app freeze today while using FDM when i check the URL, I tried restarting my computer and reinstalling the app, neither of which resolved the app freeze. I was also unable to remake the settings of FDM, and every time I reinstalled the application, FDM kept the what i freeze last time.
I tried resetting the app as by following other post about the reset, but I can't find the folder Softdeluxez.
My device is an M1Pro Mac and the version is Ventura 13.3.1. FDM 6.19.0
Can you help me please? Thank you very much.

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