What is your account? (send it to me via private message).

Hello,
Please explain - is this feature (Custom branding) works?!
I tried dozen of times and always get error message.
Also I tried to send you message through your contact form - it doesn't work normal too!
From 40 attempts I success only 2 times.
No reply from you, nothing?
Please, admin or support of site to answer me?
I'm also interested for paid customization - sent requests. Don't have reply too...