www.freedownloadmanager.org

If you have a problem using FDM and want to report it, please try to provide the detailed description, otherwise your report will be probably useless. No one knows which smallest thing may be helpful, so don't write "I skipped some irrelevant details”, please.

If it's possible, change language in FDM to English and only then provide error messages, screenshots, logs, etc.

1. 1. General description of a problem. For downloads description must contain download method: click URL/button, right click and use context menu, copy-and-paste URL etc.
2. 2. What steps will reproduce the problem? Optional, but required sometimes.
3. 3. What do you expect from FDM instead? Optional.
4. 4. What OS and browsers you use, including their versions/builds and bitness (32/64-bit).
5. 5. What is the version/build of FDM. Optional, but required sometimes.
6. 6.Additional specific information. For example:

• * Names and versions of other programs involved (antivirus, firewall etc.)
• * URL of page where you encounter the problem
• * URL of a download
• * File type (if not provided in the URL) ,
• * Detailed log of downloading (it must be enabled before download starts, in FDM 3.x see Options | Settings | Downloads | Detailed log). To get the log from FDM go Log tab, right click on log and choose "Copy to clipboard".

Warning: If you use login/password for your download, do not post the detailed log on the forum as it contains your login information. Send it to developers via private message instead. See also FDM FAQ for contacting with support.

If you still have doubts about needed details, read general rules "How to Report Bugs Effectively" before posting your report, please.

If anything is still unclear, read "How To Ask Questions The Smart Way" before asking, please.

Please report bugs here

Sample report (free style for advanced users, common users may provide the same data strictly in the order suggested by the reporting rules above)

Download page URL: http://mp3tag.de/en/download.html
Direct download URL: http://mp3tag.de/mp3tagv268setup.exe

Actions proposed: open your browser, go to the download page, click the direct download URL, let FDM to catch the download.
Alternate actions: copy-and-paste direct download URL into your FDM.
Result expected: exe file will be downloaded.
Result reported: download.html file downloaded instead.

Test PC: Windows XP SP3 fully updated; Windows Defender and system firewall only, no additional firewall, AV or security suite; connected via router (fully updated firmware) to a cable TV Internet provider.
FDM 3.9.5 build 1519 set to:
- Automatically remove completed downloads from list
- Rename, if the file already exists
- Generate file name automatically

* IE8 works OK, log provided below

* Copy-and-paste to FDM works OK, log provided below

* Firefox 36.0.1 works OK, log provided below


Final note:
"It's a basic truth of the human condition that everybody lies. The only variable is about what." House MD.