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download errors

Posted: Wed Mar 22, 2023 11:56 am
by ReapVil
Hello, i downloaded FDM because chrome just takes too long to download large files. Begining it was going perfectly fine but when the download reached 6% it stopped then i had to make it retry download and it started from 6% then after sometime maybe like at 12% it did the same thing then i restarted then again at 17%. No other tabs were open no other applications were open nothing at all only FDM manager.
The error was something like: This process cannot access file because it it being used by another process

Re: download errors

Posted: Wed Mar 22, 2023 6:01 pm
by Lofoee
Antivirus? Probably.

Re: download errors

Posted: Fri Mar 31, 2023 8:18 pm
by Alex
ReapVil wrote:Hello, i downloaded FDM because chrome just takes too long to download large files. Begining it was going perfectly fine but when the download reached 6% it stopped then i had to make it retry download and it started from 6% then after sometime maybe like at 12% it did the same thing then i restarted then again at 17%. No other tabs were open no other applications were open nothing at all only FDM manager.
The error was something like: This process cannot access file because it it being used by another process

Hello,
Sorry for the long delay. It's seems like a third-party software is interfering with FDM.
You can help us investigate this issue if you:
1. Reproduce this issue again.
2. Shutdown FDM.
3. Archive this folder: %LOCALAPPDATA%\Softdeluxe\Free Download Manager\logs.
4. Send the archive to me. You can upload it to e.g. anonfiles.com and send me the link via the private message on this forum, or even here (make sure it does not contain any sensitive information then).