Free Download Manager will not open

sonictrance · Postby **sonictrance** » Tue Feb 23, 2021 6:53 pm

after a few days of using the program successfully and happily, I have tried uninstalling and reinstalling, restarting my computer, to no avail. I can provide any other information if needed. I really love this program, I don't want to have to use another one. Help is very very much appreciated

johnlgalt · Postby **johnlgalt** » Tue Feb 23, 2021 7:58 pm

Need a bit more information, please. See the link in my signature for Alex's post on how to report errors.

Postby **Alex** » Wed Feb 24, 2021 10:50 am

Hello,
What do you mean "not open"? What is happening instead?

NickZh · Postby **NickZh** » Thu Mar 11, 2021 2:52 am

This happens to me sometimes as well. I don't know how to get the log information, so I will try my best to describe the problem.

I'm using FDM(version 6.13.4.3613) on the macOS Big Sur. By saying "not open", I mean the it seems to take forever to open FDM ( you can see the FDM icon jumping in the Dock bar, but it will not really open). I check the info from Activity Monitor, it shows "not responsing".

I tried to force quite & reopen and even reinstall FDM, but nothing works. What really odd is the problem disappears after rebooting the system. I don't what causes this problem, so there is no steps to reproduce it.

StormJumper · Postby **StormJumper** » Thu Mar 11, 2021 10:15 pm

How do you rebooting the system?

NickZh · Postby **NickZh** » Fri Mar 12, 2021 12:29 am

Simply restart my MacBook Pro.

below is the error report info.

Date/Time: 2021-03-12 08:24:35.384 +0800
End time: 2021-03-12 08:25:30.829 +0800
OS Version: macOS 11.2.2 (Build 20D80)
Architecture: x86_64h
Report Version: 32

Data Source: Stackshots
Shared Cache: 77B63435-1866-32DD-98A1-47090B666EFA slid base address 0x7fff20001000, slide 0x1000

Command: fdm
Path: /Applications/Free Download Manager.app/Contents/MacOS/fdm
Identifier: org.freedownloadmanager.fdm6
Version: 6.13.4 (6.13.4)
Parent: launchd [1]
PID: 67964
Time Since Fork: 55s

Event: hang
Duration: 55.44s
Duration Sampled: 1.10s (process was unresponsive for 54 seconds before sampling)
Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro15,1
Active cpus: 12
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Time Awake Since Boot: 77471s
Time Since Wake: 72860s

Fan speed: 2155 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
10 start + 1 (libdyld.dylib + 87585) [0x7fff2032d621]
10 main + 182 (fdm + 93270) [0x106a4ac56]
10 App::run(bool) + 375 (fdm + 39959) [0x106a3dc17]
10 App::runImpl() + 1612 (fdm + 43372) [0x106a3e96c]
10 AppModule::initializeSelfBefore(bool) + 1919 (fdm + 159551) [0x106a5af3f]
10 AppSingleInstanceManagerModule::initializeSelfBefore(bool) + 306 (fdm + 245298) [0x106a6fe32]
10 QtAppSystemWideStateManager::initialize() + 62 (fdm + 1969070) [0x106c14bae]
10 QtSystemWideState::QtSystemWideState(QString const&) + 236 (fdm + 1966492) [0x106c1419c]
10 QtSystemWideState::freeStaleSharedMemory() const + 20 (fdm + 1967620) [0x106c14604]
10 semop + 10 (libsystem_kernel.dylib + 145610) [0x7fff203008ca]
*10 hndl_unix_scall64 + 22 (kernel + 328182) [0xffffff80002601f6]
*10 unix_syscall64 + 635 (kernel + 7706827) [0xffffff80009698cb]
*10 semop + 991 (kernel + 7043343) [0xffffff80008c790f]
*10 ??? (kernel + 6599592) [0xffffff800085b3a8]
*10 lck_mtx_sleep + 104 (kernel + 775288) [0xffffff80002cd478]
*10 thread_block_reason + 175 (kernel + 840719) [0xffffff80002dd40f]
*10 ??? (kernel + 846194) [0xffffff80002de972]
*10 machine_switch_context + 203 (kernel + 1935243) [0xffffff80003e878b]

Process: fdm (Free Download Manager) [67964] [unique pid 167380]
UUID: 443DA55F-F47D-32F7-91C9-6775B55E162E
App Version: 6.13.4
Build Version: 6.13.4
Path: /Applications/Free Download Manager.app/Contents/MacOS/fdm
Architecture: x86_64
Parent: launchd [1]
UID: 501
Footprint: 20.68 MB
Time Since Fork: 55s
Num samples: 11 (1-11)
CPU Time: <0.001s (248.6K cycles, 60.6K instructions, 4.10c/i)
Note: Suspended for 1 sample
Note: Terminated (zombie) for 1 sample
Note: Unresponsive for 54 seconds before sampling
Note: 1 idle work queue thread omitted

Postby **Alex** » Mon Mar 15, 2021 8:00 am

NickZh wrote:below is the error report info.

Hello,
Is it the whole report? Is there any additional information about the threads?

laggardkernel · Postby **laggardkernel** » Fri Jul 02, 2021 2:37 am

Update: Don't know why. But the 5.x version hangs on startup as well.

---

The same problem occurred on my computer time by time. I just couldn't open FDM and it hangs on startup. I've downgraded to FDM 5.x for the time being to avoid the bug.

Environments

- macOS 10.14.6
- FDM 6.114.0

StormJumper · Postby **StormJumper** » Sat Jul 03, 2021 4:44 pm

Follow Reporting Error instructions.

Free Download Manager will not open

Free Download Manager will not open

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