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FDM 6.13.4.3616 keeps closing on startup.

Moderators: Usher, Alex

thegoblintechie

FDM 6.13.4.3616 keeps closing on startup.

Postby thegoblintechie » Sun Mar 14, 2021 12:29 pm

Hi all, anyone else encountering FDM behaviour when trying to start it, you see it for a moment then it closes?
So effectively, can't use the app.

Log instances/details below:

Windows Application Log
------------------------------------
Faulting application name: fdm.exe, version: 6.13.4.3616, time stamp: 0x60229ee9
Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36
Exception code: 0xc0000374
Fault offset: 0x00000000000fef89
Faulting process id: 0x4598
Faulting application start time: 0x01d718ccc5eb4b7b
Faulting application path: C:\Program Files\Softdeluxe\Free Download Manager\fdm.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f713fa2c-3dde-4133-8115-3b7e85d39ad1
Faulting package full name:
Faulting package-relative application ID:
User avatar
Usher
Posts: 2557
Joined: Sat Mar 20, 2010 2:37 pm
Location: Poland

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby Usher » Sun Mar 14, 2021 1:39 pm

What windows version/build?
Do you have any downloads on your download list? In what state - active, finished, scheduled, any torrents?
What about your antivirus (internet security suite)?
Andrzej P. Wozniak, FDM user and forum moderator
Read FDM FAQ and the reporting rules
"How to report a bug or a problem with FDM" before posting
Alex
FDM Team
Posts: 2784
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby Alex » Mon Mar 15, 2021 7:04 am

Hello,
Please open %localappdata%\CrashDumps folder.
There should be fdm.exe.*.dmp files. Choose the most recent file, archive it, upload somewhere (e.g. to https://anonfiles.com/) and send me the link via the private message on this forum.
Alex,
FDM development team
Guest

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby Guest » Tue Mar 16, 2021 3:36 pm

HI all, so far I managed to get it to work.

Hi Usher, On Windows 10 Pro 20H2 fully patched 10.0.19042
I don't use FDM for torrents, just web downloads.

1. I uninstalled it.
2. Reinstalled it.
3. deleted all the dumps from %localappdata%/CrashDumps
4. tried launching it 3 times, and once it worked!
5. closed it and launched again to test, then it started crashing repeatedly on launch again.
6. redid step 1 to 4

So at this point I suspected it could be due to me leaving too many downloaded completed files with very long filenames or hitting some kind of size limits.

7. Removed all completed files from the list when i got it to launch.
8. Tried exiting and relaunching 10 times in a row and each attempt works!
Alex
FDM Team
Posts: 2784
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby Alex » Tue Mar 16, 2021 4:00 pm

Sounds like your video card driver issue. I need one of your crash dumps to be able to tell the exact reason.
Alex,

FDM development team
thegoblintechie

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby thegoblintechie » Sat Mar 20, 2021 9:30 pm

Happens again,
Here is the link.

link was deleted
Alex
FDM Team
Posts: 2784
Joined: Mon Jul 12, 2004 12:17 pm

Re: FDM 6.13.4.3616 keeps closing on startup.

Postby Alex » Sat Mar 20, 2021 11:43 pm

thegoblintechie wrote:Happens again,
Here is the link.

Hello,
Thanks.
Alex,

FDM development team

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